Frequently Asked Questions
Are all your products listed in the online store?
No, we have more products available in our catalog. Please email us with your preferred items. We may offer similar products or custom production, but these are usually not in stock and require a waiting period.
Why can't I order trim or baseboard products online directly?
Trim and baseboard items are usually overlength pieces, which makes transportation more complex and variable in cost depending on your location. Contact us via email for shipping details and pricing for ocean or air freight.
Can I return or exchange products?
Standard products purchased online can be returned or exchanged. For customized products, please email us to discuss if a return or exchange is possible, as it depends on the product and situation.
How do I install Flaxstone Panel products?
We offer installation videos online. You can watch these for step-by-step instructions.
Can I request product samples?
Yes! We provide samples free of charge; you only need to cover the shipping cost. Email us with your sample request, and we'll reply and arrange shipment.
What is your typical lead time?
Lead time depends on the product and ranges from one to three months. This includes production and shipping. The exact timeline depends on your location and product type.